To develop a centralized digital platform for managing and tracking freight operations across multiple regions, with real-time analytics, shipment status monitoring, and detailed report generation.
📈 Background:
In 2017, Active Freight Services sought a custom software solution to replace manual tracking and streamline their growing logistics operations. The goal was to create an all-in-one tool for shipment tracking, analytics, and performance reporting with a user-friendly interface accessible by operations teams.
🧩 Challenges:
Designing an intuitive UI at a time when UX tools were still maturing
Managing multiple data layers: shipment status, ports, invoices, HR notes
Providing interactive dashboards with actionable logistics KPIs
Ensuring fast performance and ease of use for non-technical staff
🛠️ Solutions Implemented:
🔹 UI/UX Design
Wireframed using Balsamiq
Focused on clean layouts, sidebar navigation, and widget-style dashboards
Used a consistent color scheme with visual contrast to highlight key data
🔹 Application Development
Built with ASP.NET and HTML5, backed by structured SQL queries
Crystal Reports used to generate dynamic reports for admin users
Implemented features like search, filter, add/edit shipment, and status monitoring
🔹 Analytics & Insights
Created custom dashboard widgets to show:
Total shipments
Revenue vs. commissions
Delivery success rates
Shipment breakdowns (fragile, express, standard)
Integrated announcements and HR communication modules into the dashboard
✅ Results:
Reduced manual workload and improved visibility across freight routes
Delivery success rate and operational response time improved significantly
Enabled the operations team to monitor KPIs, costs, and status in real time
Set a strong digital foundation for the company to scale its logistics operations